Terms of Use

Chair Terms of Use

These Terms apply to Chair’s United States marketplace connecting salons and barbershops with hairstylists and barbers who book temporary workspaces. Chair uses third-party providers to conduct limited identity and professional-license verification, but does not verify insurance or a Host’s legal authority to list a Workspace, provide insurance, guarantee users or workspaces, or act as a landlord, employer, or provider of professional services.

Effective date: August 12, 2026

These Terms of Use (the “Terms”) are a binding agreement between you and Find a Chair, LLC, a South Carolina limited liability company doing business as Chair (“Chair,” “we,” “us,” or “our”). These Terms govern your access to and use of Chair’s websites, mobile applications, and related marketplace, booking, communication, and support services (collectively, the “Platform”).

Our Privacy Policy explains how we collect, use, and disclose personal information. Our Cancellation and Refund Policy and any other policy or rule expressly incorporated into these Terms are also part of this agreement.

Please read these Terms carefully. They contain important provisions about risk, disclaimers, limitations of liability, and dispute resolution.

By creating an account, clicking to accept these Terms, requesting or accepting a Booking, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. The Chair marketplace

Chair provides an online marketplace throughout the United States through which eligible salons, barbershops, and their authorized operators (“Hosts”) may publish listings for chairs, booths, stations, rooms, suites, studios, or other professional workspaces (“Workspaces”), and eligible hairstylists and barbers (“Renters”) may discover and request or make temporary bookings of those Workspaces. Hosts and Renters are collectively called “Users.” Chair may expand or limit supported locations, professions, and Workspace categories from time to time.

Visitors may browse limited Listing information without creating or completing an account. Pricing, detailed availability, Host contact information, and Booking functionality are available only to Users who complete the applicable account and verification process.

Chair does not own, lease, possess, manage, operate, inspect, or control any Workspace. Chair does not provide hair, barbering, nail, esthetic, massage, tattoo, health, wellness, or other professional services (“Professional Services”). Unless we expressly state otherwise, Chair does not employ, supervise, direct, endorse, certify, insure, or act as agent for any User.

When a Host accepts a Booking Request and any charge required at acceptance succeeds, the Host and Renter enter into a contract directly with each other for the temporary use of the Workspace (a “Booking Agreement” or “Booking”). Chair is not a party to that contract, except in the limited capacity expressly described for payment collection or other Platform services. Each User is responsible for understanding and performing that User’s obligations under a Booking.

The Platform does not create a lease, tenancy, franchise, employment relationship, partnership, joint venture, fiduciary relationship, or agency relationship between Chair and any User, or between a Host and Renter, unless applicable law requires otherwise. A Booking grants only the limited, temporary, revocable permission to use the Workspace during the confirmed time and for the confirmed purpose, subject to these Terms and the applicable Listing Terms.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter into contracts to use the Platform. The Platform is offered for use in the United States and the District of Columbia. You may use it only where Chair makes it available and only in compliance with applicable federal, state, and local law.

If you use the Platform for a company, salon, barbershop, studio, suite operator, or other organization, you represent that you have authority to bind that organization. In that case, “you” includes both you and the organization.

You may not use the Platform if we previously suspended or terminated you, unless we give written permission.

3. Accounts

You must provide accurate, current, and complete information and keep it updated. You may not impersonate another person or business, create an account using information you are not authorized to use, or transfer your account without our permission.

You are responsible for safeguarding your credentials and for activity conducted through your account. Notify us promptly at Contact Chair if you suspect unauthorized access. We may require identity, business, payment, licensing, or other verification before permitting access to particular Platform features or funds.

Hosts must complete the identity, business, and payment-account verification required through Stripe Connect before receiving payouts or using other features designated by Chair. Renters must complete a government-issued identity-document and selfie verification through Stripe Identity before Booking. Chair may require reverification when information changes, a verification expires, a provider requests additional information, or Chair reasonably identifies a fraud, safety, or compliance concern.

Chair uses Mesh Verify or another third-party provider to check professional-license information supplied by Renters against available licensing sources. A Renter must provide complete and accurate license information and promptly update it following any expiration, renewal, restriction, suspension, revocation, or other material change. Chair may recheck or monitor license status and may restrict Booking while a result is pending, inconclusive, expired, inconsistent, or adverse.

Any verification badge, identity check, license check, or similar feature means only that the identified provider or process returned the displayed result at a particular time. Identity verification does not establish that a Host owns, controls, or has legal authority to list a Workspace. License verification does not determine whether a particular service is lawful at a particular Workspace, replace a Host’s diligence, verify insurance, constitute an endorsement, or guarantee that information remains accurate. Automated and source data may be incomplete, delayed, or erroneous. Chair may request additional evidence or manual review, and Users remain responsible for their own diligence and legal compliance.

4. Host obligations

A Host represents and warrants that, for every Workspace and Booking, the Host:

1. owns the Workspace or has all permissions needed to list it and grant the Renter access;
2. is not violating any lease, license, mortgage, management agreement, zoning restriction, building rule, employment agreement, or other obligation by listing or booking it;
3. will comply with laws and requirements governing the Workspace and its offered use, including applicable occupancy, fire, sanitation, health, accessibility, safety, licensing, tax, and business requirements;
4. will provide a safe, sanitary, accessible-as-described, and usable Workspace consistent with the listing;
5. will disclose material hazards, access restrictions, surveillance devices, shared areas, client restrictions, required credentials, and rules before Booking;
6. will maintain any insurance required by law and any additional insurance the Host represents it carries;
7. will honor confirmed Bookings and provide access at the confirmed time, except as permitted by the Cancellation and Refund Policy; and
8. will not discriminate in violation of applicable law or Chair’s policies.

Hosts are solely responsible for their listings (“Listings”), including descriptions, photos, prices, availability, amenities, equipment, accessibility representations, rules, permitted additional charges, and cancellation terms. Listings must be complete, current, and accurate. A Host may not impose a term or charge that conflicts with these Terms or that was not clearly disclosed before Booking.

The Host must clearly identify whether products, tools, linens, storage, sinks, shampoo stations, ventilation, private rooms, reception services, parking, security, or other amenities are included. Unless the Listing says otherwise, a Renter should not assume that any equipment, consumable, assistant, receptionist, client-management service, or Professional Service is included.

5. Renter obligations

A Renter represents and warrants that the Renter:

1. has every current license, registration, certification, permit, training, and authorization required to perform the intended Professional Services;
2. will maintain any professional, general-liability, or other insurance required by law, the Host, or the Listing;
3. will use the Workspace only for the disclosed and permitted purpose, during the confirmed time, and in accordance with the Listing and Host rules;
4. will follow applicable sanitation, infection-control, safety, waste-disposal, product-labeling, and professional-practice requirements;
5. will not perform a service that is unlawful at the Workspace or outside the Renter’s authorized scope of practice;
6. is responsible for clients, employees, contractors, assistants, invitees, minors, and other people the Renter brings to the Workspace;
7. will leave the Workspace and included property in substantially the condition in which it was received, ordinary wear excepted;
8. will promptly report unsafe conditions, damage, access problems, or material Listing inaccuracies; and
9. will not remain in or use the Workspace outside the Booking period without the Host’s express approval through the Platform.

Renters are solely responsible for Professional Services they provide, including client consent, suitability, recordkeeping, results, products used, pricing charged to clients, taxes, refunds, complaints, and compliance with professional standards. Chair and the Host are not providers of those Professional Services merely because the services occur in a booked Workspace.

Chair uses a third-party provider to check Renter professional-license information as described in Section 3, but does not determine the legal scope of a license or guarantee that a license remains current between checks. Chair does not validate or monitor insurance. A Host may require additional proof of a current license, insurance, or both as a condition of a Listing or Booking. The Host is responsible for clearly disclosing any additional requirement, determining whether the proof provided is sufficient for the Host’s purposes, and complying with applicable law. Chair’s verification result does not constitute an endorsement or transfer responsibility for credential compliance from the User or Host.

6. Listings, Booking Requests, and Booking Agreements

6.1 Listings and Listing Terms

A Host offers temporary use of a Workspace by publishing a Listing. Each Listing states the applicable terms (“Listing Terms”), including the Workspace, available dates and hours, Booking Subtotal, cancellation tier, house rules, and any additional license or insurance requirements. A Host may attach a supplemental booth-rental or workspace agreement only if the complete agreement is available to the Renter before the Renter submits a Booking Request.

By submitting a Booking Request, the Renter affirmatively accepts the Listing Terms and the version of any attached supplemental agreement presented with the Booking Summary. Chair will preserve that accepted version with the Booking record. A supplemental agreement binds only the Host and Renter and may not impose obligations on Chair or include automatic renewal, employment, tenancy, exclusivity, required off-Platform payment, undisclosed charges, or any term conflicting with these Terms, the Cancellation and Refund Policy, or applicable law. A Host may not replace or materially amend an attached agreement for an existing Booking without the Renter’s express acceptance through the Platform.

By publishing a Listing, the Host agrees to provide the Workspace on the Listing Terms to a Renter whose Booking Request the Host accepts. A Host may select a cancellation tier for later use, but the Flexible tier applies to the Host’s first three completed Bookings regardless of that selection. The Booking Summary and Booking Confirmation will display Flexible as the applicable tier for those Bookings.

6.2 Booking Requests

Before submitting a Booking Request, the Renter will receive a Booking summary (“Booking Summary”) displaying the Listing Terms, Booking Subtotal, Renter Fee, total amount, cancellation tier, payment timing, and any attached supplemental agreement. By selecting “Request to Book” or taking an equivalent action, the Renter offers to enter into a Booking Agreement on those terms and authorizes the Booking and cancellation charges described in Section 7 and the separate saved-payment disclosure. Incident charges remain subject to the separate authorization and process in Section 9.

Chair will make the Booking Request available to the Host through the Platform and may also send push and email notifications. Push or email delivery is informational only. A delay or failure in an external notification does not change the status or time of a request, acceptance, or Booking shown in Chair’s records.

The Renter may withdraw a Booking Request through the Platform at any time before the Host accepts it, without charge. A Booking Request expires at the requested Start Time or at any earlier expiration displayed in the Booking Summary. The Host may accept or decline the Booking Request before it expires.

6.3 Acceptance and formation

When the Host selects “Accept” or takes an equivalent action before the Booking Request expires, the Host accepts the Renter’s offer, agrees to provide the Workspace on the accepted terms, and agrees to the Host Fee and other applicable payment provisions in Section 7. If payment is not due at acceptance, the Booking Agreement is formed at that time. If Section 7 requires payment at acceptance, formation is conditioned on that charge succeeding; the Booking Agreement is not formed, and the Workspace remains available to other Renters, unless and until the charge succeeds before the request expires.

The Booking Agreement is formed directly between the Host and Renter. Chair is not a party to it. Chair operates the Platform and acts as the Host’s limited payment-collection agent as described in Section 7, so a Renter’s payment to Chair or its designated processor satisfies the Renter’s corresponding payment obligation to the Host, subject to refunds, reversals, and chargebacks.

6.4 Booking Confirmation and records

After formation, Chair will provide both Users a confirmation through the Platform and ordinarily by email (the “Booking Confirmation”). The Booking Confirmation records the parties, Workspace, dates and hours, amounts, cancellation tier, Listing Terms and supplemental agreement in effect when the Booking Request was submitted, and date and time of formation. Chair’s in-Platform record controls if an external notification is delayed, unavailable, or inconsistent with that record.

The Booking Confirmation will remain available through the Platform while the account and record remain active. Subject to Chair’s retention practices and legal obligations, a User may request an available copy at Contact Chair. Later edits to a Listing or supplemental agreement do not alter a Booking Agreement already formed.

6.5 Fixed recurring series

Where Chair permits recurring use, the Booking Request must identify a fixed number of rental periods, the dates and price of each period, the charge schedule, and the rules for cancelling an individual or remaining period. Each period is treated as a separate Booking for payment, cancellation, incident claims, and refunds. Chair does not facilitate indefinite or automatically renewing arrangements, employment relationships, tenancies, or long-term placements.

6.6 Changes to a Booking

A Booking Agreement may be changed only through the Platform by one User proposing a change and the other accepting it. Chair will provide an updated Booking Confirmation recording an accepted change and any resulting additional amount, credit, tax, or payment schedule. Arrangements made outside the Platform do not modify a Booking Agreement or these Terms, and off-Platform payment arrangements are subject to Section 11.

6.7 Order of precedence

If terms conflict, they control in the following order: (a) these Terms; (b) the Cancellation and Refund Policy and other incorporated Chair policies; (c) the Booking Confirmation as to transaction-specific facts such as the accepted Workspace, dates, hours, price, and cancellation tier; and (d) the Listing Terms, including any attached supplemental agreement. A Booking Confirmation does not amend these Terms or an incorporated Chair policy.

7. Prices, fees, taxes, and payments

Hosts set the base price for their Workspaces unless Chair expressly states otherwise. Before a User confirms a paid transaction, the Platform will display the amounts then known, which may include the Workspace price, Chair service fees, taxes, or other disclosed charges.

The “Booking Subtotal” means the Workspace price and other permitted Host charges included in the Booking, excluding taxes and the Renter Fee.

For each Booking, Chair charges:

• the Host a service fee equal to 7% of the Booking Subtotal (the “Host Fee”), deducted from the Host’s transfer; and
• the Renter a service fee equal to 4% of the Booking Subtotal, subject to a minimum of $3 per Booking (the “Renter Fee”), displayed separately before checkout.

The Host Fee and Renter Fee are collectively the “Chair Fees.” Chair absorbs ordinary payment-processing fees and will not separately deduct them from a Host transfer or add them to a Renter’s checkout total. Chair may change its fees prospectively after providing legally required notice, but will not change Chair Fees for an already confirmed Booking.

Payments and payouts may be handled by third-party payment processors such as Stripe. Users authorize Chair and its processors to collect, store, and use payment and payout information, and to authorize, charge, hold, reverse, or transfer amounts consistent with the Booking, these Terms, the Cancellation and Refund Policy, the disclosures shown before payment, and the processor’s terms. Chair is not a bank, does not provide deposit or escrow accounts, and does not control the banking system’s settlement time.

A Renter must separately authorize Chair to save and reuse an eligible payment method. The Renter must maintain an authorized payment method (a) while any Booking is scheduled or remains unpaid, and (b) after each completed Booking until the incident-report period expires without a claim or, if a timely claim is submitted, until that claim is finally resolved and every approved amount is paid. A Renter may replace a saved payment method. If a Renter removes it without providing an eligible replacement, Chair may cancel an uncollected future Booking, restrict the account, or require payment of outstanding amounts before further use. Removing a payment method does not eliminate amounts already owed.

Chair schedules Booking collection according to the cancellation tier recorded when the Booking is formed. If the Booking begins within approximately 22 hours after acceptance under the Flexible tier, or within approximately 70 hours after acceptance under the Moderate or Strict tier, Chair charges the Renter at acceptance and the Booking Agreement is formed only if that charge succeeds. Otherwise, Chair automatically charges the Renter’s saved payment method approximately 22 hours before Start Time for Flexible and approximately 70 hours before Start Time for Moderate or Strict.

If a scheduled Booking charge fails, Chair may notify the Users and hold the Booking for up to 24 hours or until the Start Time, whichever occurs first, while the Renter supplies a valid payment method or resolves the failure. If the charge is not successfully completed within that period, Chair may cancel the Booking under Section 8. Chair does not guarantee that a payment retry will succeed or that the Host will voluntarily hold the Workspace after Chair cancels the Booking.

Each Host appoints Chair and its payment processor as the Host’s limited payment-collection agent solely to accept amounts due from Renters through the Platform. A Renter’s payment of an amount to Chair or its designated processor satisfies the Renter’s obligation to pay that amount to the Host as if paid directly to the Host, subject to refunds, reversals, and chargebacks under these Terms.

Chair ordinarily initiates the transfer of the Host’s net Booking proceeds to the Host’s connected Stripe balance on the first day after the scheduled session ends (“T+1”), subject to payment availability, fraud review, disputes, refunds, legal requirements, and these Terms. Stripe then pays available funds from the connected balance to the Host’s bank account under the Host’s applicable Stripe payout schedule. Bank receipt may occur later than T+1. Chair may later offer optional Instant Payouts under separately disclosed terms and fees.

Users are responsible for taxes applicable to their income, business, Workspace, or Professional Services. Chair may collect, withhold, report, or remit taxes when required by law. Users must provide accurate tax information upon request.

Chair may withhold, delay, reverse, or set off payments; maintain reasonable rolling or transaction-specific reserves; or pause transfers when reasonably necessary to address suspected fraud, chargebacks, refunds, legal obligations, security incidents, account balances, or violations of these Terms, subject to applicable law. Chair will disclose a Host-specific reserve when legally required.

If a payment is disputed or charged back because a Host cancelled, failed to provide the Workspace, misrepresented the Listing, or otherwise failed to perform the Booking, the Host authorizes Chair to reverse or reduce a transfer, debit an available connected-account balance where permitted, set off the disputed amount and applicable dispute fees against future transfers, or collect those amounts using another payment method authorized by the Host. Chair will not pass ordinary payment-processing fees through to Hosts, but may recover chargeback amounts and dispute fees attributable to Host nonperformance, fraud, or violation of these Terms.

Chair may submit Booking confirmations, in-app arrival confirmations, messages, access records, and other relevant evidence in response to a payment dispute. Users agree to provide reasonable and timely assistance. Failure to assist may impair the dispute response and may be considered when allocating a resulting loss between Chair and the responsible User.

Chair or Stripe may request tax information and may prepare, file, and deliver Forms 1099-K or other information returns when required. Each User is responsible for the User’s own income, sales, use, rental, occupancy, and other taxes. The tax treatment of Workspace rentals varies, and Chair does not provide tax advice.

8. Cancellations, refunds, and booking problems

Cancellations, no-shows, Host access failures, material Listing inaccuracies, cancellation charges, and refunds are governed by the Cancellation and Refund Policy displayed at the time of Booking. A Host must select one of Chair’s standardized Flexible, Moderate, or Strict policies; a Host may not write a custom cancellation policy. The applicable tier and its hour-based refund schedule will be shown before Booking. A new Host must use the Flexible tier until the Host has completed three Bookings without a Host cancellation or material access failure.

If a Renter cancels, the selected tier’s cancellation window applies. A cancellation in the tier’s 100%-refund window results in a full refund, or no collection, of both the Booking Subtotal and Renter Fee. In a 50% or 0% refund window, the Renter Fee is nonrefundable. A Renter who does not arrive at or use the Workspace and does not cancel through the Platform is a Renter No-Show and receives no refund of the Booking Subtotal or Renter Fee at any tier.

If a Host initiates a cancellation at the Renter’s request or the Users seek a mutual cancellation, both Users must confirm that classification through the Platform. Unless Chair approves an exception, a confirmed Renter-requested or mutual cancellation is treated as a Renter cancellation under the applicable tier and does not result in a Host strike. Before the Renter confirms, Chair will display the refund under the proposed classification and the refund that would apply to a Host cancellation. The Renter is not required to accept the proposed classification. A Host may not condition a benefit on acceptance of an inaccurate classification. Chair may reclassify the event if the circumstances indicate Host nonperformance or an attempt to avoid a strike.

If Chair reclassifies an event as a Host cancellation after money has moved, Chair will pay any additional refund due to the Renter, including the Renter Fee where applicable, and may recover the difference from the Host under Section 7. Chair will not reduce a refund already issued to a Renter based solely on a later reclassification without separate notice and a lawful basis.

If a Host cancels, the Renter will receive a 100% refund of amounts paid for the Booking, including the Renter Fee. Chair may record a Host strike, lower the Listing or Host’s ranking, restrict cancellation-policy options, suspend the Listing, or terminate repeat offenders.

If the Host does not provide timely access to the confirmed Workspace—for example, the premises are locked or the chair is unavailable—the event is treated as a Host cancellation. The Renter receives a 100% refund, Chair may issue a promotional make-good credit under the terms disclosed with that credit, and Chair may impose a Host strike or other account consequence.

Chair does not administer Renter lateness. The Booking’s scheduled start and end times do not change because a Renter arrives late, and lateness does not entitle the Renter to a refund, extension, or price reduction. A Host’s failure to provide access at the scheduled start time remains subject to the Host-access rules above.

Chair may cancel a Booking or issue a full or partial refund or credit when reasonably necessary to protect Users, enforce these Terms, comply with law, correct a Platform error, respond to fraud, or address a material Booking problem. This does not require Chair to mediate every dispute or guarantee a particular outcome.

A User experiencing an access problem, unsafe condition, or material discrepancy should notify Chair through the in-app support path or at Contact Chair as soon as reasonably possible and provide available evidence. Failure to report promptly may limit Chair’s ability to investigate. Chair may ask a Renter to confirm arrival and optionally submit arrival-condition photographs through the Platform; the timestamp, photographs, and related Booking records may be used for support, incident review, fraud prevention, and dispute evidence.

9. Damage, cleaning, and personal property

Renters are responsible for physical damage or extraordinary cleaning caused by them or their clients, assistants, contractors, invitees, or animals, beyond ordinary wear. Chair does not collect security deposits or offer a damage guarantee, insurance policy, or protection program.

9.1 Eligible incident claims

An incident claim is eligible only if it concerns new physical damage or extraordinary cleaning attributable to the Renter’s use of the Workspace, in an approved amount of at least $25 and no more than $200 per Booking.

An incident claim is not eligible for pre-existing damage, ordinary wear, ordinary cleaning, consumables or supplies used as intended, or loss of business or income.

A Host whose alleged loss exceeds $200 may submit a claim through this process for up to $200. Chair’s approval or payment of that amount is not a settlement, release, or determination of the total loss and does not make Chair a party to a claim for the balance.

9.2 Filing and evidence

A Host must submit an incident report through the Platform within 48 hours after the Booking ends, including a description of the damage or cleaning required, timestamped photographs or video, and an itemized amount. Where reasonably available, the Host must provide evidence of the Workspace’s condition both before and after the Booking. For a claim above $75, the Host must also provide a receipt or written repair, replacement, or cleaning quote.

Chair may consider arrival-condition images submitted by the Renter through the Platform. The Host bears the burden of establishing that the damage or cleaning need is new and attributable to the Booking. Chair will deny a claim where that is not reasonably established.

9.3 Notice, response, and decision

Chair will notify the Renter of a complete claim and its supporting evidence within 24 hours after receiving it. The Renter has 72 hours to accept the claim, accept it in part, or dispute it with supporting evidence. If the Renter does not respond, Chair will decide the claim on the available record.

Chair will issue a written decision to both Users within five business days after the response period closes, stating the amount approved and the basis for the decision.

9.4 Appeal

Either User may appeal once within seven days after the decision based on new evidence or clear error. Where reasonably practicable, an authorized Chair representative other than the original decision-maker will review the appeal. Chair’s appeal decision is final for Platform purposes but does not affect either User’s rights under Section 22.

9.5 Charge authorization and timing

By confirming a Booking and separately authorizing Chair to save and reuse a payment method for this purpose, the Renter authorizes Chair and its payment processor to charge that payment method for a Chair-approved incident amount of no more than $200 per Booking without the Renter being present at the time of charge.

Chair will not charge the Renter until the seven-day appeal period expires without an appeal. If a timely appeal is submitted, Chair will not charge the Renter until the appeal is decided. During that period, the Renter may pay the approved amount voluntarily.

Chair will provide notice of the amount and basis before charging. This authorization does not limit the Renter’s rights under applicable law or card-network rules.

9.6 Recovery, holds, and abuse

Chair may hold an approved incident recovery for 30 days before transferring it to the Host. This hold reduces but does not eliminate the risk that the charge is later disputed. Chair may recover a later-disputed amount from the Host under Section 7.

Chair may restrict or suspend a Host’s ability to file incident claims if the Host has had three or more claims denied in a rolling 12-month period or Chair reasonably determines that claims are being submitted in bad faith.

9.7 Amounts above $200 and personal property

Any alleged loss above the amount processed by Chair is a matter between the Host, the Renter, and their insurers or legal representatives. Chair may facilitate communication but has no obligation to adjudicate or collect the balance.

Chair does not insure User property. Users are responsible for securing cash, tools, products, equipment, records, and other belongings. Chair is not responsible for lost, stolen, abandoned, or damaged property except to the extent liability cannot lawfully be excluded.

10. Safety, sanitation, licensing, and insurance

Users must independently evaluate whether a User, Workspace, Booking, or Professional Service is appropriate and safe. Chair may provide reporting, verification, education, or moderation tools, but those tools do not transfer responsibility from Users.

Hosts and Renters must comply with all laws applicable to their own activities. This may include professional licensing, establishment licensing, inspections, sanitation, bloodborne-pathogen rules, ventilation, hazardous-material handling, sharps disposal, accessibility, occupancy, employment, independent-contractor, tax, and insurance requirements. Requirements vary by jurisdiction and profession.

Chair’s professional-license check is a limited, point-in-time check of available third-party and licensing-source information. Chair does not determine whether a Workspace is legally suitable for a profession or whether a particular Professional Service falls within a User’s lawful scope merely because a User passes verification or a Workspace appears in search results. A User must not state or imply that Chair has certified broader legal compliance, safety, cleanliness, accessibility, authority to list, or insurance unless Chair has expressly authorized that statement in writing.

The Platform is not designed to collect or store protected health information on behalf of a HIPAA covered entity or business associate. Users must not use the Platform to transmit medical records, detailed health histories, or other information requiring regulated health-data handling unless Chair expressly provides a compliant feature and written agreement.

11. Off-platform transactions and circumvention

Users may not use the Platform to identify or contact another User and then move the same or a substantially related Booking off the Platform to avoid fees, safeguards, records, or policies. Users may not request or accept payment by an unauthorized method for a Booking initiated through Chair.

This restriction applies during the 12 months after Chair first introduces the Users or facilitates their first interaction. It does not prevent communications needed to evaluate or perform a Booking, and Chair does not require Users to conceal ordinary business contact information.

This restriction does not apply to a Host–Renter relationship that existed before Chair first introduced the Users, provided the relationship is disclosed through the Platform no later than the first Booking between them and, upon request, the Users provide reasonable evidence of the prior relationship.

If Chair reasonably determines that a User circumvented the Platform, Chair may warn, suspend, or terminate the User; remove or stop displaying Listings, reviews, ranking, or other Platform benefits; withdraw promotional or loyalty pricing; and seek unpaid Chair Fees or other remedies available under law. Chair expects to enforce this section primarily through proportionate Platform measures.

12. Reviews and ratings

After a Booking, Users may submit honest reviews and ratings based on firsthand experience. Reviews must comply with these Terms and Community Standards. Users may not manipulate ratings, threaten a negative review to obtain value, offer undisclosed compensation for a favorable review, review themselves, or post knowingly false, defamatory, discriminatory, or irrelevant material.

Chair may remove or restrict content that violates policy or law, but is not obligated to verify every statement. Chair does not endorse reviews and does not guarantee their accuracy.

13. User content

Users retain ownership of photos, text, logos, reviews, messages, and other content they submit (“User Content”). By submitting User Content, you grant Chair a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, format, adapt, display, distribute, and use it to operate, secure, improve, and promote the Platform and the applicable Listing. This license ends when the content is deleted from our active systems, except for reasonable backup retention, legal obligations, previously authorized marketing materials, and content that must remain to preserve transaction or review integrity.

You represent that you own or have permission to use User Content and that it does not infringe intellectual-property, privacy, publicity, or other rights. You may not upload client photos or personal information without all legally required permissions.

Send copyright notices to Contact Chair. Chair will maintain a designated agent and notice-and-takedown process for copyright complaints.

14. Communications

Chair may send transactional email, push notifications, or text messages concerning accounts, security, Booking requests, confirmations, changes, reminders, payments, and support. Message and data rates may apply. Users may adjust nonessential communications through available settings.

Marketing texts or automated promotional calls will be sent only with the consent required by law. Consent to marketing is not a condition of purchasing or using the Platform. Users may withdraw consent as described in the message or applicable policy.

If the Platform lets a Host or Renter message another person, the sender is responsible for having any required consent and honoring opt-out requests. Booking information may be used only to perform the Booking, provide related support, comply with law, or as otherwise permitted by the recipient.

15. Prohibited conduct

You may not:

• violate law, another person’s rights, these Terms, or Chair policies;
• engage in fraud, theft, violence, harassment, discrimination, exploitation, trafficking, or unsafe conduct;
• offer or perform unlawful, unlicensed, invasive, sexual, or prohibited services;
• bring weapons, illegal drugs, hazardous materials, or prohibited animals into a Workspace;
• misrepresent identity, credentials, insurance, a Workspace, amenities, price, availability, or intended use;
• access another account or collect information about Users without authorization;
• scrape, crawl, reverse engineer, interfere with, overload, or circumvent security protecting the Platform;
• upload malware or use the Platform for spam, phishing, or unauthorized advertising;
• manipulate search, reviews, referrals, payments, or promotions;
• use Booking information to market to a person without legally sufficient permission; or
• help another person do any of the above.

Chair may investigate suspected violations and cooperate with law enforcement or regulators when appropriate.

16. Third-party services

The Platform may use or link to third-party services, including payment, maps, identity, analytics, cloud hosting, communications, or app-store services. Those services may impose separate terms and privacy practices. Chair is not responsible for an unaffiliated third party’s services, availability, or conduct, except as required by law.

17. Platform ownership and license

Chair and its licensors own the Platform, including its software, design, branding, and content other than User Content. Subject to these Terms, Chair grants you a limited, nonexclusive, nontransferable, revocable license to access and use the Platform for its intended business purpose.

You may not copy, sell, sublicense, modify, distribute, create derivative works from, or reverse engineer the Platform except as applicable law expressly permits. No rights are granted by implication.

18. Suspension and termination

You may stop using the Platform and request account deletion through [IN-APP PATH AND WEB URL]. Deleting an account does not automatically cancel a future Booking, discharge amounts owed, resolve an active dispute, or require deletion of records Chair must retain for legal, fraud-prevention, safety, tax, payment, or transaction-integrity purposes.

Chair may restrict, suspend, or terminate access; remove Listings or content; cancel Bookings; delay payments; or take other proportionate action if we reasonably believe that a User violated these Terms, poses a safety or fraud risk, provided inaccurate information, lacks required authority or credentials, creates legal exposure, or could harm Users or the Platform. When appropriate and legally permitted, Chair may provide notice and an opportunity to appeal.

Sections that by their nature should survive termination—including payment obligations, content licenses already exercised, disclaimers, liability limitations, indemnification, and dispute terms—will survive.

19. Disclaimers

To the fullest extent permitted by law, the Platform is provided “as is” and “as available.” Chair disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, title, noninfringement, quiet enjoyment, and warranties arising from course of dealing or usage of trade.

Chair does not warrant that the Platform will be uninterrupted, secure, error-free, or accurate. Chair does not warrant or guarantee the identity, conduct, background, solvency, licensing, insurance, legality, quality, safety, cleanliness, accessibility, suitability, availability, or accuracy of any User, Workspace, Listing, Booking, Professional Service, review, or User Content.

Users are responsible for their own interactions and decisions. Any verification, moderation, payment assistance, or dispute assistance Chair provides is limited to the process expressly described and is not a guarantee.

Some jurisdictions do not allow particular disclaimers, so some of this section may not apply to you.

20. Assumption of risk and release

Using a shared or third-party Workspace and interacting with unknown people involves risks, including personal injury, illness, allergic reaction, property damage, theft, business interruption, professional liability, regulatory action, and disputes. To the fullest extent permitted by law, you knowingly assume risks arising from your use of the Platform, entry into a Workspace, performance or receipt of Professional Services, and interactions with other Users.

To the fullest extent permitted by law, you release Chair and its affiliates, officers, directors, employees, and agents from claims arising from disputes, acts, omissions, Workspaces, or Professional Services of other Users or third parties. This release does not apply to claims that cannot lawfully be waived or to Chair’s own liability where exclusion is prohibited.

California Users waive the protection of California Civil Code §1542 to the extent permitted by law, meaning that this release includes claims that the User does not know or suspect to exist at the time of release and that would have materially affected the User’s decision to enter into it. This waiver does not apply to claims that cannot lawfully be waived.

21. Limitation of liability

To the fullest extent permitted by law, Chair and its affiliates, officers, directors, employees, agents, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, data, business opportunity, or business interruption, arising from or related to the Platform, a Booking, a Workspace, a Professional Service, another User, or these Terms, even if advised that such damages were possible.

To the fullest extent permitted by law, Chair’s aggregate liability arising from or relating to the Platform, a Booking, or these Terms will not exceed the greater of (a) the fees paid by you to Chair during the 12 months before the event giving rise to the claim or (b) US $100.

This limitation does not apply to refunds, credits, Host transfers, or other amounts Chair is expressly required to pay under Section 7, Section 8, or the Cancellation and Refund Policy, which remain payable according to their terms.

These limitations do not apply to liability that cannot lawfully be limited, which may include liability for fraud, willful misconduct, or certain personal injuries depending on applicable law.

22. Dispute resolution

This section states Chair’s selected dispute structure and must be reviewed and approved by licensed counsel before these Terms become operative.

22.1 Informal resolution

Before filing a claim, you and Chair agree to send a written notice describing the dispute, the facts supporting it, and the requested relief and to attempt in good faith to resolve it for at least 30 days. Notices to Chair must be sent to Contact Chair. Chair may send its notice to the contact information associated with your account. If requested by either party during that period, the parties will participate in an individualized telephone or videoconference settlement conference. Each party must personally participate, although counsel may also attend. The limitations period and any filing-fee deadline are tolled from Chair’s receipt of a compliant notice until the informal-resolution period ends.

Compliance with this informal-resolution process is a condition precedent to commencing arbitration. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration that has not satisfied this process. This paragraph does not prevent a party from seeking relief necessary to preserve a claim or prevent imminent harm while informal resolution is pending.

Either party may bring an eligible individual claim in small claims court. Either party may seek urgent injunctive relief for actual or threatened misuse of intellectual property, unauthorized Platform access, or immediate safety concerns.

22.2 Individual arbitration and class-action waiver

This arbitration agreement governs disputes between a User and Chair only. It does not govern a dispute solely between a Host and Renter unless a separate agreement between those Users expressly provides otherwise.

Except for an eligible individual small-claims matter or a request for the urgent injunctive relief described above, any unresolved dispute between a User and Chair will be decided by binding individual arbitration administered by the American Arbitration Association (AAA) under the Federal Arbitration Act. The AAA Consumer Arbitration Rules will apply if AAA determines that the dispute arises from a standardized consumer agreement; otherwise, the AAA Commercial Arbitration Rules will apply. The AAA rules are available at www.adr.org or by calling AAA at 1-800-778-7879. If these Terms conflict with the applicable AAA rules, these Terms control to the extent permitted by law and the applicable rules.

The arbitration will be conducted by one neutral arbitrator. Unless the parties agree otherwise, proceedings will be conducted by video conference, telephone, or written submissions. If the arbitrator determines that an in-person hearing is necessary, a Renter or other User qualifying for treatment under the AAA Consumer Arbitration Rules may elect a reasonably convenient location in the county where that User resides or where the Workspace is located. In other cases, the hearing will occur in Georgetown County, South Carolina, or another location agreed by the parties or ordered by the arbitrator.

Payment of filing, administration, case-management, hearing, and arbitrator fees will be governed by the applicable AAA rules and fee schedule. Chair will pay amounts that applicable law or the AAA rules require Chair to pay. Each party will bear its own attorneys’ fees and costs unless an applicable statute or the arbitrator permits an award of those amounts. Chair will not seek its attorneys’ fees from a User in an individual arbitration unless the arbitrator determines that the User’s claim was frivolous or brought for an improper purpose under the standard of Federal Rule of Civil Procedure 11.

The arbitrator, not a court, will decide disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court will decide disputes concerning the class-action waiver and any coordinated-filing procedures that the administrator’s rules reserve for a court.

YOU AND CHAIR WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS.

22.3 Coordinated and mass filings

If 25 or more substantially similar arbitration demands are filed against Chair within a 180-day period and are coordinated by the same or affiliated counsel or organizations, the demands will be administered under the AAA Mass Arbitration Supplementary Rules then in effect, including appointment of a Process Arbitrator where appropriate. Counsel for the claimants and Chair will cooperate in good faith to implement an efficient staged process consistent with those rules.

After the demands are administratively complete, each side may select up to 10 demands to proceed first as individual bellwether cases. No single arbitrator will decide more than one bellwether case unless the affected parties agree. The remaining demands will be stayed without prejudice while the bellwether cases proceed. After the bellwether awards are issued, the parties will participate in a global mediation before a mutually selected mediator for at least 30 days. If claims remain unresolved, they will proceed in individual batches of no more than 25 demands at a time unless the parties or the Process Arbitrator approve a different sequence. Each demand remains an individual proceeding, and no arbitrator may consolidate claims or issue relief for anyone other than the individual claimant without every affected party’s written consent.

All applicable statutes of limitation, contractual limitation periods, and filing-fee deadlines for stayed demands are tolled from the date the first substantially similar demand is received by AAA until that demand is selected for a batch, withdrawn, settled, or otherwise resolved. A court of competent jurisdiction may enforce this coordinated-filing process and enjoin filings that materially disregard it, subject to applicable law and the AAA rules.

22.4 Arbitration opt-out

You may opt out of this arbitration agreement within 30 days after first accepting these Terms by sending a personally signed notice to Contact Chair. An emailed notice may include an electronic signature. The notice must include your name, account email, mailing address, and an unambiguous statement that you opt out of arbitration. Chair will honor a timely opt-out even if the notice contains a minor error that does not prevent Chair from identifying the User and the User’s intent. Opting out will not affect other provisions or your ability to use the Platform.

22.5 Administrator unavailability

If AAA is unavailable or unwilling to administer a particular arbitration consistent with these Terms, the parties will confer in good faith to select a substitute nationally recognized arbitration administrator. If they do not agree within 30 days, either party may ask a court of competent jurisdiction to appoint an administrator or arbitrator under 9 U.S.C. § 5. Chair will not treat an administrator’s refusal arising from a defect in Chair’s arbitration agreement or Chair’s failure to pay required fees as mere administrator unavailability.

22.6 Severability

Except for the class-action waiver and the prohibition on representative or public-injunctive relief to the extent such relief cannot lawfully be waived, if any part of this Section 22 is found unenforceable, that part will be severed and the remainder will remain in effect. If a final decision determines that applicable law prohibits arbitration of a particular claim or request for relief, only that claim or request will proceed in court after all arbitrable claims are completed. If the class-action waiver is finally determined to be unenforceable as to a particular claim, the arbitration agreement will not apply to that claim, which may proceed in court, but the remainder of this Section 22 will remain effective.

22.7 Governing law and court venue

These Terms are governed by the laws of the State of South Carolina, without regard to conflicts rules, except that the Federal Arbitration Act governs the arbitration provisions. For disputes permitted to proceed in court, the state courts located in Georgetown County, South Carolina, and the federal courts having jurisdiction over that county have exclusive jurisdiction, subject to applicable law.

The exclusive venue in this section does not apply to an eligible small-claims matter, which either party may bring in a court of competent jurisdiction in the county where the claimant resides or where the Workspace is located.

23. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Chair and its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, judgments, penalties, costs, and reasonable legal fees arising from or related to:

1. your violation of these Terms or law;
2. your Listing, Workspace, Professional Services, Booking, User Content, or conduct;
3. injury, death, property damage, regulatory noncompliance, or taxes attributable to you or people for whom you are responsible;
4. your violation of another person’s intellectual-property, privacy, publicity, contractual, or other rights; or
5. a dispute between you and another User.

Chair may control the defense of a covered claim, and you will reasonably cooperate. You may not settle a claim imposing obligations or admissions on Chair without Chair’s written approval. This section does not require indemnification for Chair’s own conduct to the extent prohibited by law.

24. Changes to the Platform or Terms

Chair may modify the Platform and these Terms. For an ordinary material change, Chair will provide notice through the Platform and by email at least 30 days before the change takes effect. Chair may make a change effective on shorter notice when reasonably necessary to comply with law, respond to an urgent security or fraud risk, prevent harm, or satisfy a binding payment-network, processor, or governmental requirement. The notice will describe when the updated Terms take effect. Changes will not apply retroactively where prohibited by law.

When Chair requires renewed acceptance, you accept updated Terms by selecting “Agree” or taking an equivalent action when prompted. You may not submit or accept a new Booking Request until you accept the then-current Terms. If you do not agree, you must stop using the Platform, except as reasonably necessary to complete, cancel, or address an existing Booking. Continued use after the effective date constitutes acceptance where permitted by law.

A Booking Agreement remains governed by the Terms and incorporated policies in effect when it was formed, except where applicable law requires otherwise or the Users expressly agree to a lawful change. A change to Section 22 does not apply to a claim that arose before that change took effect.

25. General terms

These Terms and incorporated policies are the entire agreement between you and Chair regarding the Platform, except for a separate written agreement signed by Chair. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will remain effective.

Chair’s failure to enforce a provision is not a waiver. You may not assign these Terms without Chair’s written consent. Chair may assign them in connection with a merger, reorganization, sale of assets, or by operation of law.

Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations. Headings are for convenience only. The word “including” means “including without limitation.” Electronic acceptance, notices, and records satisfy requirements for writings and signatures to the extent permitted by law.

26. Contact information

Chair is operated by Find a Chair, LLC, a South Carolina limited liability company.

• Legal notices: Contact Chair
• Customer support: Contact Chair
• Arbitration opt-out: Contact Chair
• Privacy requests: Contact Chair
• Copyright / DMCA notices: Contact Chair